Further information

Contact IT support

Online training

Login to self-service Service Desk

Training

Training in the use of information technology for UWA staff is provided by the University's Organisational and Staff Development Services (OSDS) team.

Hints, Tips and Online Training for using Microsoft Office are available within the Help area of each Microsoft application or at Microsoft Online

For training and support on using UWA's website content management system, MySource, visit the Website Office website.

IT support at UWA is provided by University IT via the Service Delivery Centres (SDCs) located centrally or within each Faculty.

  1. Support
  2. Desktop environment
  3. Library
  4. Passwords
  5. Connecting
  6. Accounts

Support

University IT provides full IT support – including desktop, peripheral and network support – to UWA at large.

If you have any problems with the performance of your university-owned IT equipment, contact University IT through the self-service Service Desk.

If you are located within a Faculty you may also contact your local SDC Staff.

Desktop environment

University IT provides all staff within supported business areas with a standard Windows desktop environment, including standardised computer and printer hardware and a common suite of software. 

All IT equipment, including PCs, laptops, PDAs (Personal Digital Assistant), printers, scanners, servers, routers and switches, for supported areas must be purchased through Information Services. To order equipment that will be supported by Information Services and/or connected to the admin network, contact us through the self-service Service Desk.

We also have an Audiovisual Unit which provides, maintains and upgrades audio visual facilities in the teaching spaces at UWA.

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Library

The Library looks after all systems with web addresses containing "library.uwa.edu.au", which includes the Library website and the Catalogue. The Library also manages access to a number of databases and online journal collections on the internet.

Contact your subject library if you are experiencing problems in accessing and using Library systems.

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Passwords

It is your responsibility to ensure your password is secure. Choose a secure password and keep it in a safe place.

If you've forgotten your password or simply want to change it:

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Connecting

If you are on campus, you can connect your laptop while at UWA.

You can also connect to UWA resources from home.

You may also need to connect to:

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Accounts