Fixed line phones
UWA operates a private branch exchange (PABX) at the Crawley, Nedlands, Claremont and Shenton Park campuses. The UWA indial number range is:
- 6488 1000 to 9999
A range of digital and industry standard analog handsets are available and the system may be configured to provide a variety of services to each handset including password control of access and use of account codes.
Some tips on how to make the most of your telephone:
- Call back a busy internal line: after dialling an internal extension and receiving busy tone, to place callback on that extension dial 6 and then hang up. When the called extension is free your extension will ring; the call back ring is distinctive.
- To call the switchboard operator: lift handset, dial 99.
- Redial an external line: lift handset and dial ***, your last external number dialled will be automatically dialled again.
- Answer another extension in my call pickup group: this is a "Special Feature". Any number of extensions within an office can be put in a call pick up group. Once this has been set up, to answer another extension within your group pick up the handset and dial 88.
Voicemail
A basic voicemail service is provided free with all UWA extensions. Voicemail allows a caller to record a message if the call is not answered. All staff are encouraged to activate their voice mailbox and record a personal greeting.
Users can also customise their voice mailbox to use other features.
Some tips on how to make the most of voicemail:
- changing your PIN (the default is 0000): 3 - 1 – 4
- recording your name: 3 - 1 – 5
- recording a personal greeting: 3 - 1 – 3
- On campus access: dial extension 7999. When asked to enter your security code", enter your PIN. Follow the voice prompts for instructions.
- From home or off-campus: dial (08) 6488 7999. International callers will need to use +61 8 6488 7999. When asked to enter your mailbox number, enter your 4-digit extension number. When asked to enter your security code, enter the PIN for your voicemail box. Follow the voice prompts for instructions.
- Customise voicemail account: Access your voicemail, then press 3 to customise your voicemail account and 1 to set personal options; 2 to set messaging options; 3 to set automated attendant options.
- To cancel an action and exit to a higher level on the menu hierarchy at any time, press the * key (asterisk).
Mobile phones
The University has agreements with a mobile phone service supplier to provide staff who require a mobile phone for their work.
Under the arrangement, University mobile users can choose the appropriate mobile phone plan and carrier according to their business needs.
Support
If you're having issues with the telephony service, please get in touch with our helpful support areas:
- Staff and Visitors: either submit a request via the Self Service, or email the IT Service Desk, or phone (+61 8) 6488 1234.