Naturally, a project of this magnitude raises a lot of questions. We hope to address major concerns below, and will build on this list throughout the life of the project, based on feedback and information received from the groups involved across the University.

Frequently asked questions (FAQ):

  1. What is the UniWA project?
  2. Why is the migration necessary?
  3. When is the project happening?
  4. What are the benefits of the project?
  5. How will the project be delivered?
  6. What do I need to do now?
  7. What should I do with my research data?
  8. What should I expect during the migration?
  9. What happens after the project is finished?
  10. Who can I contact for support?
  11. What happens if I'm away from campus during the migration?
  12. Will my computer look different?
  13. Will I still be able to remote to my machine at home?
  1. What is the UniWA project?

    The UniWA project is part of the IT Transformation Program, which will change the way we work with computers and how we collaborate both on and off campus.

    The project aims to consolidate the existing systems and services providing a single platform; this will enable new and innovative approaches to IT, and further the University's realisation of its strategic goals. 
     
  2. Why is the migration necessary?

    The University's historical IT diversity has led to a variety of different and independent IT environments. The result is different logins, inconsistent access to systems, and a range of data storage locations for staff and students. The environment has created hurdles - and in some cases, barriers - to efficient collaboration and ease of access.

    The project will consolidate these systems and address many of the issues that exist under such a diverse structure. 
     
  3. When is the project happening?

    The project is already underway and work will continue in stages over the coming months. We will be providing updates as the project progresses to ensure staff are kept informed at each stage of the project. 

  4. What are the benefits of the project?

    Although there are many benefits to having a single IT platform, some key benefits include:

    • Staff and students will use the same username and password UWA-wide, on computers, applications and services such as UniFi, UniConnect, email, etc.
    • You will be able to access to your files on any UniWA computer, anywhere on campus. Your documents, desktop, pictures, bookmarks and other files you regularly use will always be available to you. They will be backed up automatically on a daily basis, and are able to be restored in the case of accidental loss or deletion
    • Your files are also available to you securely via the Internet, allowing you to access them from home or whilst travelling
    • UniWA improves storage for shared documents. Business Units can create secure spaces for their internal documents, and also for those they wish to share with people in other areas. This is provided through a simple folder structure, and assists collaboration between staff UWA wide
    • You will use your Pheme password, which is changed six monthly. This will minimise disruption to access, whilst maintaining our necessary security
    • Consolidation of systems and services will act as an enabler for better collaboration between staff across all areas of the University
    • The migration aims to provide a uniform experience for all staff and students across campus, regardless of location
    • A consistent approach to security across campus will minimise security risks, making us less vulnerable to attack
    • UniWA provides off-campus file access - if you currently use OneDrive, Google Drive or Dropbox to access your files off campus, these may no longer be required

    UniWA ultimately provides a platform for further enabling new and improved IT services, enabling the University to achieve its strategic goals. 
     
  5. How will the project be delivered?

    UWA IT groups are already working together with their business units to plan and schedule the work. We are currently working through the preparatory stage, and will actively commence migrations across UWA business units mid-2016.

    The approach will be staged, and support will be available at each stage to ensure a smooth transition. 
     
  6. What do I need to do now?

    Although the planning is aimed to have minimal impact to you, data migration to UniWA file storage is a significant component of the project.

    Information Governance Services provide excellent advice on cleaning up and maintaining your documents. Following this advice as you prepare for your UniWA migration will ensure that the University meets its record keeping requirements without unnecessarily storing documents in our file shares. It is important that you review the files you currently have stored in your own document storage and in shared spaces, so that when the time comes only required data is moved.

    Beyond cleaning up your stored files, please take careful notice of communications issued by the UniWA project team relating to your areas migration to UniWA. Understanding the advice provided will lead to the smoothest possible transition.

    It is recommended that you backup your personal items, as these should not be stored on the UniWA home or shared drives. Windows machines will have a folder in an alternate location for the storage of personal items; a similar file location can be created on Mac and Linux machines. You will be responsible for backing up the data in these locations as they will be outside the UniWA backup regime.

    Data that may be considered personal includes:

    • Music
    • Personal photos
    • Videos
    • Other non-work related items

    If you have any questions with regard to your personal data, please contact your local IT support area. 
     
  7. What should I do with my research data?

    If you are currently storing research data on your drive, the Institutional Research Data Store is the preferred location for this data moving forward. Please consult with your local IT team to request an appropriately sized store. You can then transfer your existing data with the assistance of your local IT team, if required.  
     
  8. What should I expect during the migration?

    During the migration you will experience a slight disruption, though we aim to keep this minimal. There will be some slowness when you first log in to the new service; your profile will take time to sync. You should not expect this slowness to be persistent - if this is the case, please get in touch with your local IT team.

    There will be an adjustment period when you begin using UniWA, primarily around the way you use your shared drives. Your home directory location will change during migration, so the way you navigate to the drive will change; this shift should not require significant changes to your work practices. Print queues and applications will also be migrated, though this is intended to be a seamless process.

    Linux and Mac users will notice a few additional changes, which will be addressed in further details in the self-help section of the website. 
     
  9. What happens once the project is finished?

    After the migration is complete, we expect to see a significant improvement across campus, not only in consistency but in service. This change will also provide expediency of access for new staff and students, which has been historically lacking, and a marked improvement in ease of use and ease of access for current staff and students.  
     
  10. Who can I contact for support?

    The UniWA project is being run for UWA through Business Information and Technology Services and includes teams within the IT support centres of each faculty and central business unit.

    If you have questions about the UniWA project, please speak to your local IT support team. Contact information for the local IT teams can be found here
     
  11. What happens if I'm away from campus during the migration?

    If you are away from campus during the migration period for your area, please schedule your migration with your local IT support group upon your return. Contact information for the local IT teams can be found here
     
  12. Will my computer look different?

    We do not anticipate significant changes to how your computer looks - the changes will centre around how it operates. You will log in using your staffID, and will navigate to your drives differently than you do now.

    If you have any questions about how this might impact you specifically, please contact your local IT support group. Contact information for the local IT teams can be found here.

    Please note that you may notice your login screen background change during the lead up to your migration - this will be an informational notice only and will be taken down once your migration is complete. 
     
  13. Will I still be able to remote to my machine at home?

    Many areas have different offerings when it comes to remoting to your machine from home. While UniWA offsite file access may negate the requirement to remote to your machine, the service will still be available in accordance with your areas offering.

    Please contact your local IT support group regarding any specific changes that may affect your service. Contact information for the local IT teams can be found here
     

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