Provides a single point of contact for support and use of on-campus telephone equipment supported by Business Information & Technology Services (BI&TS).

Supporting the pillars of:
Teaching and Learning Research Community

About

Also Known As: Telephonists, Switchboard, PABX

Business Information & Technology Services (BI&TS) provide support, equipment and infrastructure for fixed-line communications between users on campus at Crawley, Nedlands, Claremont and Shenton Park along with the ability to connect to the external, public, telephone network; all coordinated via a dedicated Telephonists team.

Features and Benefits

Benefits

Provides staff, students and visitors with the ability to use a desktop phone that facilitates simple and accessible communication between other desktop phones on campus as well as communication to external numbers both local and international.

Key Features

  • Support: Dedicated telephonist team to provide advice and assist with use of the Telephony service
  • Provisioning: Help organise provisioning and installation of handsets and numbers
  • Voicemail: Provide customisable voicemail services
  • Relocations: Help organise relocation of handsets and numbers
  • Handsets: Provide analog, digital and IP handsets with a range of configurable functions
  • Fax Lines: Organise provisioning of dedicated fax lines
  • Conference Calls: Advise on how to initiate and manage conference calls
  • Call Barring: Manage the enabling and removal of call barring
  • Reporting: Provide usage reports for the Telephony service

Availability and Support

Available to:

UWA Staff, Students and Visitors.

Support Unit:

BI&TS Service Desk

How do I get it:
  • Self Service: by logging into the Service Desk
  • Email: by emailing telephonists@uwa.edu.au
  • Switchboard Help Desk: by dialing 99 on-campus (+61 8 6488 6000, if off-campus) between the business hours of 8:00am and 5:00pm (University working days)
Support Hours:

Standard University business hours; Monday - Friday, 8:00am - 5:00pm.

Available from:

On Campus at Crawley, Nedlands, Claremont and Shenton Park.

Cost:
ConnectionChargesNotes
New ConnectionsQuotes provided upon request.Affiliates (including colleges) and capital works projects will be charged for new connections.
Line RentalChargesNotes
UWA DepartmentsNo Charge
Affiliates (including colleges)$20.00 + GSTPer line per month
Commercial Tenants$20.00 + GSTPer line per month
HandsetsChargesNotes
Standard ModelNo ChargeNo charge for UWA Departments
Quotes provided upon request.Affiliates (including colleges), commercial tenants and capital works projects will need to fund cost of new handsets.
Other ModelsQuotes provided upon request.
CallsCharges
InternalNo Charge
Local Mobiles   
National STD   
International IDD   
Information   
Directory Assistance   
Conference
Call costs will be charged to business units, affiliates (including colleges) and commercial tenants at the rates the University has negotiated with its Telecommunication partners.
VoicemailCharges
VoicemailNo Charge
 
Prerequisites:
You must be able to provide information about the handset, it's extension number and provide adequate contact/location details.
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Service Hours

This service is available 24 by 7.
All scheduled maintenance and outage windows will be advised ahead of time.

How do I get it?

  • Self Service: by logging into the Service Desk
  • Email: by emailing telephonists@uwa.edu.au
  • Switchboard Help Desk: by dialing 99 on-campus (+61 8 6488 6000, if off-campus) between the business hours of 8:00am and 5:00pm (University working days)

Related Information

Relevant Policies

  • No related information available.

Related Services

  • No related information available.

Commitments

Individual staff members will:
  • Initiate and maintain all contact with the Telephonist team via self service, email or telephone
  • Respond to requests for information when requested by members of the Telephonist team
  • Always provide the Service Desk ticket reference when contacting the Telephonists via email, telephone or in person
  • Ensure that only one ticket is submitted per request so that duplicates do not end up being created
  • When contacting the Telephonists outside of hours, do so via email or Self Service. Telephone business hours are 8:00am to 5:00pm Monday to Friday
  • Respond to notifications that the Telephonists believe your ticket to be resolved if you believe that this is not the case

Local IT Support will:

  • Act as the first point of contact for issues relating to locally supported equipment or infrastructure
  • Ensure tickets contain all appropriate and relevant information prior to escalating to BI&TS

Business Information & Technology Services will:

  • Manage and maintain spare handsets
  • Coordinate installation and repairs of telephony equipment and infrastructure

Self Help