Sending email messages with full headers

When trying to diagnose email problems, it can be useful for IT support staff to be able to view "full headers" of the email. [For instructions on how to forward a suspect email so that full headers can be viewed, see the links on the right.]

When forwarding an email to Information Services (IS), your email client will send something similar to the follow:

From: UWA Service Desk
 Reply-To: UWA Service Desk
 Date: Fri, 20 May 2011 10:00:00 +0800
 To: Firstname Lastname
 Subject: Incident Updated

When trying to resolve a problem, IS may be unable to determine anything unless the full header, which is normally hidden from the user, is included in the message forwarded to IS. A full header will look similar to the following:

Received: from mail-ext-out2.uwa.edu.au (130.95.3.211) by
 ITS-WIN-008.staffad.uwa.edu.au (130.95.171.138) with Microsoft SMTP Server id
 8.3.106.1; Fri, 20 May 2011 10:00:00 +0800
 Received: from smtp.service-now.com ([216.251.255.210]) by
 mail-ext-in2.uwa.edu.au with ESMTP; 20 May 2011 10:00:00 +0800
 Received: from app03.syd1.service-now.com (unknown [202.167.247.126]) by
 smtp.service-now.com (Postfix) with ESMTP id 5CBCFCA186 for
 <[email protected]>; Thu, 19 May 2011 19:00:00 -0700 (PDT)
 From: UWA Service Desk <[email protected]>
 To: Firstname Lastname <[email protected]>
 Content-Class: urn:content-classes:message
 Date: Fri, 20 May 2011 10:00:00 +0800
 Subject: Incident Updated
 Thread-Topic: Incident Updated
 Thread-Index: AcwWtJfmSLRGmTSRTbOu/PfXmW9qMA==
 Message-ID:
 <[email protected]ice-now.com>
 Reply-To: UWA Service Desk <[email protected]>
 Accept-Language: en-US, en-AU
 Content-Language: en-US
 X-MS-Exchange-Organization-AuthAs: Anonymous
 X-MS-Exchange-Organization-AuthSource: ITS-WIN-008.staffad.uwa.edu.au
 X-MS-Has-Attach:
 X-Auto-Response-Suppress: All
 X-MS-TNEF-Correlator:
 x-ironport-av: E=Sophos;i="4.65,241,1304265600";
 d="scan'208,217";a="85793331"
 received-spf: None identity=helo; client-ip=216.251.255.210;
 receiver=mail-ext-in2.uwa.edu.au; envelope-from="[email protected]";
 x-sender="[email protected]"; x-conformance=sidf_compatible
 Content-Type: multipart/alternative;
 boundary="_000_23704431919941305871816148JavaMailservicenowapp03syd1se_"
 MIME-Version: 1.0