University IT Central SDC support

You can confirm that your PC is managed by Uni IT Central Service Delivery Centre (SDC) by looking for a label bearing the letters ITSxxxxx or IS-XXXXX on your computer (the X denotes a number). It will be in a highly visible position, usually on the front or top of the computer box.

If you have any problems with the performance of any of this equipment, contact the self-service Service Desk.

Student Help

If you require remote, drop-off or onsite support, you will need to contact the University IT Service Delivery Centre if you have any issues or need help.

University of Western Australia (Including all Faculties) 

General PC problems

Each department has a Local IT Expert, or LITE, who is the first port of call for users with IT problems.


Financial Services
Adam Ward (+61 8) 6488 1635. Support and training for systems such as PeopleSoft
Human Resources
Ashley Thomas (+61 8) 6488 3540 and Sabina Selman (+61 8) 6488 7896. Support for systems such as ESS; Alesco, Web Timesheets, Web Reports & Online Casual Contracts
Centre for Staff Development
Kenneth Martin (+61 8) 6488 1503
Craig Mackenzie (+61 8) 6488 8789


Training and support is provided by the Callista Support team in SIMS
Microsoft Office
BI&TS provides troubleshooting support, but does not offer any training. Such requests should be submitted to Organisational and Staff Development Services.
Training and or queries contact Archives and Records