University IT Central SDC support
You can confirm that your PC is managed by Uni IT Central Service Delivery Centre (SDC) by looking for a label bearing the letters ITSxxxxx or IS-XXXXX on your computer (the X denotes a number). It will be in a highly visible position, usually on the front or top of the computer box.
If you have any problems with the performance of any of this equipment, contact the self-service Service Desk.
Student Help
- Students can lodge questions through askUWA
- You can also visit a subject library in-person
If you require remote, drop-off or onsite support, you will need to contact the University IT Service Delivery Centre if you have any issues or need help.
University of Western Australia (Including all Faculties)
- Phone: 6488 1234
- Web: https://serviceportal.it.uwa.edu.au/
- Email: [email protected]
General PC problems
Each department has a Local IT Expert, or LITE, who is the first port of call for users with IT problems.
LITES
- Financial Services
- Adam Ward (+61 8) 6488 1635. Support and training for systems such as PeopleSoft
- Human Resources
- Ashley Thomas (+61 8) 6488 3540 and Sabina Selman (+61 8) 6488 7896. Support for systems such as ESS; Alesco, Web Timesheets, Web Reports & Online Casual Contracts
- Centre for Staff Development
- Kenneth Martin (+61 8) 6488 1503
- UniPrint
- Craig Mackenzie (+61 8) 6488 8789
Programs
- Callista
- Training and support is provided by the Callista Support team in SIMS
- Microsoft Office
- BI&TS provides troubleshooting support, but does not offer any training. Such requests should be submitted to Organisational and Staff Development Services.
- Trim
- Training and or queries contact Archives and Records